Privacy Policy
For the online course Structural Seismic Genius
Welcome to ProLevelCourses.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you access or interact with our online course, Structural Seismic Genius, including all associated videos, structural labs, and platform features.
1 Information We Collect
To provide you with our educational services, we must collect and process certain types of information. We only collect what is necessary for the operation of the course platform. This includes:
- Account Registration Data: Your name, email address, password (stored securely and encrypted), and any other details you provide when creating your student account.
- Payment Information: When you purchase the course, your payment details (such as credit card numbers) are processed directly by our secure, third-party payment processors. We do not have access to, and do not store, your credit card numbers or sensitive payment details on our servers.
- Device & Technical Data: Your IP address, browser type and version, time zone setting, operating system, and the device you use to access our course platform.
- User-Generated Content: Any questions, comments, lab results, or assignments you voluntarily submit through the course platform’s Q&A sections or community areas.
2 Course Progress & Analytics Tracking
Because our course delivery relies on sequential learning and we offer conditional refund guarantees based on course consumption, our platform automatically tracks your interaction with the educational materials.
Refund Verification Tracking
To fairly administer our 14-Day/10% Money-Back Guarantee, we actively monitor and log your video watch time, module views, and structural lab completion rates. If a refund is requested, this specific analytics data is reviewed by our team to verify if the 10% maximum consumption limit has been exceeded.
3 How We Use Your Information
We use the information we collect strictly for business and educational purposes, including to:
- Create, maintain, and secure your user account.
- Process your payment transactions and deliver course access.
- Provide customer support and respond to technical or billing inquiries.
- Send administrative emails regarding course updates, password resets, or account notices.
- Send marketing communications or promotional offers, which you can opt out of at any time using the “unsubscribe” link in our emails.
- Analyze website usage and course engagement to improve our educational content.
- Prevent fraud, enforce our Terms of Service, and ensure account security.
4 Cookies & Tracking Technologies
Our platform utilizes cookies and similar tracking technologies to ensure the website functions properly, to keep you logged into your account across sessions, and to gather basic analytics about how visitors navigate our site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that if you do not accept essential cookies, you may not be able to log in or use the core functionalities of the course platform.
5. Third-Party Services & Data Sharing
We value your privacy and do not sell, trade, or rent your personal information to outside marketers. We only share necessary data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. This includes our secure payment gateways, video hosting providers, and email delivery services. These parties are obligated to keep your information confidential and secure.
6. International Data Transfers
As an online educational platform accessible globally, your information may be transferred to, stored, and processed in countries other than your own (such as where our servers or third-party service providers are located). By using the course, you consent to these transfers, provided that we ensure appropriate safeguards are in place to protect your data.
7. Data Security
We implement a variety of industry-standard security measures to maintain the safety of your personal information. Access to your personal data is restricted to authorized personnel who need the information to perform specific operational tasks. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to maintain your course access, comply with our legal obligations (for example, keeping payment records for tax purposes), resolve disputes, and enforce our legal agreements and policies.
9. Your User Rights
Depending on your location and applicable data protection laws, you may have the right to access, correct, update, or request the deletion of the personal information we hold about you. If you wish to exercise any of these rights, or if you would like to request an export of your account data, please contact our support team using the information provided below.
10. Children’s Privacy
Our course content is intended for adults and professionals. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe we may have inadvertently collected personal data from a child, please contact us immediately so we can take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting on this page. We encourage you to review this page periodically for the latest information on our privacy practices.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us directly at [email protected].